We hope that the following information will answer all of your questions but if not then please contact us

• Adults' Sizes
• Children's Sizes
• Payment
• Postage
• Delivery
• Guarantee
• Privacy
• Helpline

Adults' Sizes

Our adults garments are made to fit the following body sizes (the sizes quoted are approximate):-

Size guide for Children's knitwear. Please note that all sizes are approximate

Payment

We are pleased to accept payment on-line by Visa, Mastercard, Maestro and American Express.  Our system is fully encrypted and secure.

You may place your order and make payment by phone on +44 (0) 1633 272421.

Alternatively, you are welcome to print the order form then send it with a cheque, postal order or your card details by post to: Ty Hanleigh Knitwear,  607 Chepstow Road,  NEWPORT,  South Wales, UK, NP19 9BN

Postage

All parcels are sent by Royal Mail, Fully Tracked Service.

Please note that the customer is responsible for any local import duties which may be charged.

Delivery

Guarantee

If you are not totally satisfied with your purchase, simply return the item unworn within 7 days and we will happily refund the cost of the garment or exchange the item. When sending a return, the parcel remains your responsibilty until it reaches us, so we suggest you send it using registered post, in the unlikely event of it going astray.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998).  We collect information from you for 2 reasons:  Firstly, to process your order and second, to provide you with the best possible service.  We will not e-mail you in the future unless you have given us your consent.  We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.

The type of information we will collect about you includes your name and address, phone number, e-mail address, credit/debit card details.

We will never collect sensitive information about you without your explicit consent.  The information we hold will be accurate and up to date.  You can check the information that we hold about you by e-mailing us.  If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.  If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.  We may use technology to track patterns of behaviour of visitors to our site.  This can include using a cookie which would be stored on your browser.  You can usually modify your browser to prevent this happening.  The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy you should contact us.

Helpline

If you have any queries regarding the Ty Hanleigh Knitwear, Christmas Jumper Shop website, or your online order, please feel free to phone us at anytime on 01633 272421.

As all items are individually hand-crafted delivery is usually 28 days. Deliveries to non UK addresses may take a little longer due to import security checks. All UK orders are sent using Royal Mail's 1st class signed for service unless otherwise requested.

if you have any concerns about the arrival of your order please let us know and we will be able to give you your parcel's tracking number.

If we expect any delay with the delivery of your order we will phone or e-mail you.